Sure, you know it’s important.
But does your community REALLY experience top-notch service?
Do you really deliver that extra value that turns them into raving fans?
Let me share with you another incredible story of client appreciation.
About a month ago, I went out to my local Guitar World to ask about a microphone. Nope, I’m not secretly recording a pop album – I just wanted to get the best sound quality possible for all the videos for The Yogipreneur’s Guide to Conscious Business Design.
I had already spent hours looking online – with NO idea what I was looking at – and trying to get someone on the phone to answer questions was impossible.
It was time to talk to some face-to-face — someone who KNEW what the heck I would need. Since I didn’t have a clue.
I walked into Guitar World and met George, the pro audio dude. Immediately, I was put at ease. Despite all the fancy schmancy equipment with the super high price tags, George listened to what I looking for and made a few suggestions within my budget. He even found an open-box lapel mic to save me some $$$. Sweet! Point for George.
Fast forward about 2 weeks later — I’m shooting all the videos for the free training series (you can see them here) and discover that there is a strange humming sound in all the videos. Weird. So I play around with my microphone and still, can’t get rid of the hum. And it’s super annoying.
Crap.
But I was crunched on time, so I just rigged up a temporary solution and kept on going. I could have gone back to Guitar World, but by the time I thought about it, I figured there wasn’t anything they could do. I was past the return date.
This past week, just as I had finished filming and editing all the videos, I got a call from George! Asking how the microphone was doing, was there anything else I needed, let him know if I needed any help.
I told him I was actually having issues and wasn’t sure if it was the microphone or me just being slightly tech-tarded. Which is HUGELY possible.
George invited me to come in so he could check it out for me. I went in, and he tested that microphone on every piece of equipment he could. Big huge speakers, into their fancy recording studio computer, the works!
Turns out, my microphone had a loose wire. Hence the hum.
I’m thinking, crap, I was past the 30 day return and I didn’t buy the warranty. I figured I was just gonna have to call it a loss.
Nope! George totally hooked me up!
We talked more about what I was gonna be doing with this microphone. I admitted that I was literally just talking into my computer, making training videos and audios to help people learn how to grow their business. Maybe some interviews. Mostly just me talking to you.
No walking around a stage.
No attempting to be a pop star.
Just me talking. Pretty simple and straightforward.
So we looked around at all the microphones they had and he recommended the Blue Yeti.

Possibly the sexiest microphone I've ever seen.
Then he told me he’d do a straight exchange for me.
Even though I was about 3 days past the return date.
Sa-weet!
Needless to say, I’m stoked. And I love George. He rocks.
So I asked my new BFF if they always had this level of customer service.
YUP. Each and every time. You get something from them and they have a system to follow up and make sure you’re 100% happy.
The thing is, the lifetime value of a client from Guitar World can reach THOUSANDS OF DOLLARS.
A $100 microphone might not seem like much, but when you can go online and get the same thing, they have to make sure they stand apart. HOW? By being experts in their field, answering questions, and making sure you have exactly what you need.
This applies to each and every conscious business owner.
We HAVE to stand apart. And the best way to do that in a way that turns clients into lifelong raving fans?
Not by being the cheapest.
By being the BEST. By creating an incredible experience. By listening. And by delivering HUGE value.
Ready to learn exactly HOW to do that? Join me in The Yogipreneur’s Guide to Conscious Business Design! Enrollment closes MIDNIGHT MAY 31!